![]() To do this, sign in to the Microsoft 365 portal, select Download Software, and then click Desktop Setup. If you're using Office 2007 or Office 2010, ensure that the latest version of Microsoft 365 Desktop Setup is installed. NOTE: If you're using Microsoft Office Outlook 2007, you must, at a minimum, have the 2007 Microsoft Office system Service Pack 1 installed on the computer. Step 4: Install the latest updates for Office and for Microsoft 365 DesktopĮnsure that the latest Microsoft Office service pack is installed. Windows Management Framework (Windows PowerShell 2.0, WinRM 2.0, and BITS 4.0) For more information about how to install BITS, click here: In the list of services, click Background Intelligence Transfer Service, and then make sure that the status of this service is set to Started. To determine whether BITS is started, follow these steps:Ĭlick Start, click Control Panel, click Administrative Tools, and then click Services. Outlook uses BITS to connect to the URL provided by the Autodiscover service. Step 3: Check that the Background Intelligence Transfer Service (BITS) service is running In the Microsoft Exchange Settings dialog box, make sure that the Use Cached Exchange Modecheck box is selected. In the E-mail Settings dialog box, select the Microsoft Exchange account that you want, and then click Change. If you're running Outlook 2013 or Outlook 2010, click File on the Office ribbon, click Account Settings, and then click Account Settings. If you're running Outlook 2007, click Tools, and then click Account Settings. To do this follow these steps:Take one of the following actions: Next, ensure Outlook is set up to use Cached Exchange Mode. You can't find a user in the offline address book in Microsoft 365 For more information about how to manually download the latest copy of the Offline Address Book, click here: This may also resolve nondelivery report issues if you're using an outdated version of the Offline Address Book. Manually download the Offline Address Book in Outlook. Step 2: Manually download the Offline Address Book and then make sure that Cached Exchange Mode is enabled If the Online Address Book is correct but the Offline Address Book is still incorrect, go to the next step. NOTE: If you change your on-premises Active Directory schema, but the Microsoft Azure Active Directory Sync Tool still doesn't synchronize these changes correctly, go to this Microsoft website to continue troubleshooting this issue: If the expected changes aren't present in the GAL, the changes will not replicate to the Offline Address Book. ![]() To do this, ensure that you can view any changes in the GAL by using Microsoft Outlook Web App. Step 1: Make sure that the global address list (GAL) is up to dateĬheck whether the GAL is up to date. If the issue isn't resolved, proceed to the next step. If the issue is resolved, it's unnecessary to continue to the next step. After you follow each step, test to see whether the Offline Address Book issue has been resolved. To troubleshoot these issues, follow the steps below. Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. You receive the following error message when you run the Send/Receive command in Outlook in Cached Exchange mode: You receive nondelivery report (NDR) messages when you use the Offline Address Book to send email messages to users. Synchronization errors occur in the Offline Address Book. Users can't download the Offline Address Book. This article describes how to troubleshoot the following Offline Address Book issues in Microsoft Outlook in a Microsoft 365 environment:
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